How We Work

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ServicesNever previously ordered CBD online? At Pharma-UK we provide our customers with a great easy to use website with lots of helpful content, first-class customer service and FREE clinical advice! Plus, your order is delivered to you using Royal Mail tracked service for FREE! 


Your options

Here at Pharma-UK, we believe in allowing you the customer to choose how you interact with us and to do so on your own terms. That is why we have different options as to how you can shop with us. Here's how;


1. Create your account

This is where we ask for a few details where you will be asked to create an account with Pharma-UK. This will only take a few moments. 

The benefits if creating an account with us are;

  • - Be the first to receive promotions and offers
  • - Be part of our loyalty scheme and exchange loyalty points for our products
  • - Have a medical questionnaire assessed by our clinical team prior to your order being despatched
  • - Ability to automatically re-order without finding your item and manually adding it to your basket again

2. Checkout as guest

This option are for those of you who would rather place the order asap once you have found what you who do not wish to register for an account with us but would still wish to purchase our products.

You will still be asked to enter your e-mail address so we can keep you up to date with the progress of your order and send you a Royal Mail tracking reference once despatched you can use to track your package every step of the way until it reaches you.

You will have the option to opt-in to receive e-mails from us but of course, this is entirely optional.


3. Payment & delivery

Here you will need to select your preferred delivery option and pay for your order via debit or credit card. We accept American Express, Visa and Mastercard.

You will then have the option of selecting one of three delivery methods from;

  • Next day delivery - Royal Mail Tracked 24 service for £3.50
  • FREE standard delivery - Royal Mail Tracked 48 service
  • Guaranteed Saturday delivery - If you place your order on a Friday before 12 midday and need your item guaranteed delivered to you on Saturday.

Once you have placed your order

If you have an account and have opted to fill in the medical questionnaire relating to the products you purchase, one of our medical professionals will review your form and will be in contact with you should they have any questions for you. 

You will be kept up to date with the progress of you via e-mail. So once placed, you can sit back and relax knowing your order will be on its way to you and you can track its whereabouts every step of the way until it reaches your door.


Repeat orders

We have now made it easier for our customers to re-order their favourite Pharma-UK products. To reorder you will need to complete the following steps;

1). Login to your account and select the order you wish to repeat by clicking 'Reorder'
2). In the 'Shopping Cart' section, you will be able to change the amount of the product you are ordering. Click 'Proceed to Checkout'.
3). You will next asked to check / update your previous medical assessment details and re-tick the T&C's and Indemnity statement and then click 'continue'.
4). Select your delivery option and pay for your order.
5). Your order will be dispatched once it has been reviewed by the doctor.