Frequency Asked Questions

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Our Service

How old do I need to be to use access to the content and purchase a product with Pharma-UK?

You must be over 18 years old to purchase any products from our website.


Is the information I provide safe?

Pharma-UK is compliant with all rules regarding confidentiality set by the GDPR (2018) legislation. We guarantee that your personal details will not be passed on shared with any third parties.


What does your service include?

All orders include an optional service to fill in a small questionnaire which will be reviewed by one of our medical professionals. Orders are also despatched free of charge via Royal Mail Signed For delivery 48 or 24 Tracked if selected and paid for. You may also talk to our pharmacy team free of charge at any time between our opening hours of 8:45 am to 5:45 pm.


What are your business hours?

NationWide Pharmacies business hours are 8.45am - 5.45pm Mon – Fri. We are closed on weekends and public holidays.


Our products - How do I know the products supplied are genuine?

Pharma-UK operates a very strict manufacturing process where lab test reports are available for each batch that is made. To see our registration details please click here.


What should I do if I suffer side-effects from taking CBD oil?

If you do suffer from any side-effects you can contact our pharmacist for advice or you can see your local doctor.


Payment - Which credit/debit cards do you accept?

Orders can be placed using Visa, Visa Electron, Mastercard and American Express.


Can I use more than one card/payment type to make an order?

No. Orders must be made using one card payment.


Delivery - When will I receive my order?

Your order will be sent by Royal Mail Tracked services. Delivery normally takes 1-3 working days. For orders to Europe please allow 3 - 5 working days.


Can I return my order once it has it has been delivered?

If the order is unopened and in a resalable condition we can accept returns on this basis.


Will I have to sign for my order?

No. All Pharma-UK orders are sent out either Tracked 24 or 48 meaning no signature is required. However should the item be too large to fit through a letterbox, it may be left with a neighbor or a card will be left to inform you the item is to be collected from the local sorting office.


Is the packaging discreet?

All orders are dispatched in plain packaging and do not mention the company name in full or what the package contains. Can I order from the United States of America? Due to FDA regulations, we are unable to ship orders to the USA.