Delivery Information

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Delivery Information 

Pharma-UK aims to provide a quick and professional service and understand it is important that our customers receive their orders as quickly as possible.

Pharma-UK have partnered with the Royal Mail to ensure your orders arrive on time. For full details on our delivery and returns policy please see our Terms & Conditions.

UK Delivery

UK Free delivery on all orders from Pharma-UK are delivered FREE of charge.

All orders are dispatched by Royal Mail 24 Hour Tracked or 48 Hour Tracked. The majority of orders will arrive within 1 working day of dispatch, however, you should allow up to 2 working days (48 hours). All orders over £250 in value are despatched by free next day delivery.

European Delivery

Tracked European delivery available across Europe for £10.50. Royal Mail Tracked service can be tracked here.

***Only orders ordered before 12pm are delivered by 1pm next day Monday to Friday***

Free tracked delivery on all UK orders

All free standard delivery orders are sent by Royal Mail Tracked 48 service. Delivery cost includes packaging and Royal Mail delivery costs.

Next day delivery (Royal Mail Tracked 24) £3.50 Next day delivery is subject to a delivery charge of £3.50. Orders for Next Day delivery must be placed before 12 pm Monday - Friday and will be received by1pm on the next working day. Next Day delivery orders are sent via Royal Mail 24 Hour Tracked and do not require a signature.

Orders placed after 12 pm are not guaranteed for next day delivery. Please note that postcode's in rural areas may not be able to deliver the next working day and thus, may experience a delay on occasions, especially in adverse weather conditions.

Free standard delivery (Royal Mail Tracked 48)

Orders for must be placed before 12 pm Monday - Friday to qualify for same day despatch and are sent via Royal Mail 48 Hour Tracked and do not require a signature. Next day guaranteed.

Saturday delivery £10.50 Next day delivery (Saturday) is subject to a delivery charge of £10.50

Orders for Next Day delivery must be placed before 12pm Friday and will be received by 1pm on Saturday. Next Day orders are sent via Royal Mail Special Delivery and must be signed for. Orders placed after 12 pm are not guaranteed for next day delivery. Order tracking from our pharmacy to your door. Once your order is despatched from our UK registered pharmacy, you will receive a unique tracking number. This will give you a four hour window in which to expect your parcel and will allow you to follow your parcel from our pharmacy to your door via our courier’s website. All orders are delivered by Royal Mail Tracked service can be tracked here.

Cancellations & refunds

We strive to provide a high level of product and service and we appreciate that there are circumstances where orders need to be returned. Under UK law customers have the right to cancel orders within seven working days from the date of receipt. All we ask is that you send us a notice of cancellation in writing and return all items to us in their original condition, unopened. Pharma-UK may offer to refund an order, however, this is done solely at the discretion of the company.

Any refunded orders will be refunded by the same method used to place the order. Please note that it can take up to 5 days for refunds to be acknowledged by your bank or card company.